Refund policy
Last Updated: June 2026
At CRINE, we want you to love your order. All our products are made-to-order specifically for you, which means we have a limited return policy.
30-Day Quality Guarantee
We offer a 30-day Quality Guarantee from the date you receive your order.
You may return or exchange your item if:
- The item arrives damaged or defective
- The print has major quality issues (e.g. peeling, cracking, or fading after first wash)
- You received the wrong item or wrong size
What We Do Not Accept
- Change of mind
- Wrong size chosen by customer
- Items that have been worn, washed, or damaged by customer
- Slight color variations (due to screen differences)
- Minor print imperfections that do not affect overall appearance
How to Start a Return
- Contact us within 30 days of delivery at hello@crine.shop
- Include your Order Number and clear photos of the issue
- We will review your request and reply within 48 hours
Note: All return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund / Replacement Process
- Defective / Wrong Item: We will send a replacement at no extra cost (recommended) or offer a full refund.
- Approved Returns: Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to the original payment method.
Important Notes
- All items are printed on demand. Because of this, we cannot offer refunds for orders where the customer simply doesn’t like the design or fit.
- During peak periods (holidays, new drops), processing times may be slightly longer.
- For international orders, customs delays or duties are non-refundable.
If you have any questions about your order or our policy, feel free to reach out to us at hello@crine.shop
Thank you for shopping at CRINE — We got your back, son.